10% off with code NEWCUSTOMER at checkout. Free shipping in B and NL from €100, other countries over €150.
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info@charlienlagrou.com
Store info

Webshop 24/7

Visit by appointment only

Directions

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

Webshop 24/7

Visit by appointment only

Shipping and returns

Shipping

Shipping rates are automatically calculated below on the cart page.

Shipping time will be up to 10 business days. Everything is handmade by me to order. Making and finishing one piece of jewelry all by hand takes time. For urgent orders, please email to info@charlienlagrou.com. I do have some items in stock or I can make your order priority.

Belgium

Shipping costs

Free shipping over € 100

Standard shipping - package: € 6

Netherlands and Luxembourg

Shipping costs

Free shipping over € 100

Standard shipping - package: € 8,5 

The rest of Europe

Shipping costs

Standard shipping with tracking: depends on destination. View cart page.

Free shipping over € 150, depending on the actual shipping cost.

The rest of the world

Shipping costs

Free shipping from € 150, depending the shipping cost.

United states of America and Canada

Package with tracking: € 18

Free shipping over € 200

 

Return policy

I understand the fact that buying jewelry online can cause some doubt about how it will look on you. The pictures are as close to reality as possible. Either way, I take the items back that you want to return, personalized items excluded (such as engravings, initials, words, special requests).

That said: as everything is handmade, it's possible to ask for some adjustments in the jewel. Making something larger or smaller, shaping,... this can be done in the atelier in Lokeren.

Please fill in the form below if you would like to exchange an item or get a refund. I accept returns until 14 days after delivery. Only if the product is in the original state and doesn't show any marks of being worn. You will be refunded within 14 days.

Please email info@charlienlagrou.com for questions, I'd love to hear from you.