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Store info

Webshop 24/7

Visit by appointment only

Directions

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

Webshop 24/7

Visit by appointment only

Shipping and returns

Shipping

Free shipping depending the amount and country. Shipping rates are automatically calculated below on the cart page. If you want to see your shipping rate: add the product to the cart, go to cart page and scroll down to Shipping Rate.

It takes up to 10 business days to make your piece. Everything is handmade to order. Making and finishing one piece of jewelry all by hand takes time. For urgent orders, please email to info@charlienlagrou.com or leave a comment in the box at check out. There are some items in stock or your order can be made a priority. That extra effort is made with pleasure.

Return policy

We understand the fact that buying jewellery online can cause some doubt about how it will look on you. The pictures are as close to reality as possible. Either way, we take the items back that you want to return, personalized items excluded (such as engravings, initials, words, special requests).

That said: as everything is handmade, it's possible to ask for some adjustments in the jewel. Making something larger or smaller, shaping,... this can be done in the atelier in Lokeren.

Please fill in the form below if you would like to exchange an item or get a refund. We accept returns until 14 days after delivery. Only if the product is in the original state and doesn't show any marks of being worn. You will be refunded within 14 days.

Please email info@charlienlagrou.com for questions, I'd love to hear from you.