All jewellery is unique and handmade in own atelier. Made to order or in stock pieces, please check shipping information.
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Store info

Webshop 24/7

Visit by appointment only

Directions

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

9160 Oudenbos (Lokeren, 0ost-Vlaanderen)

Belgium

Webshop 24/7

Visit by appointment only

Shipping and returns

Shipping

Shipping is free starting from a certain amount and depending the country. Shipping rates are automatically calculated below on the cart page. If you want to see your shipping rate: add the product to the cart, go to cart page and scroll down to 'Shipping Rate'.

It can take up to 15 business days to make your piece. Almost everything is handmade to order. Making and finishing one piece of jewelry all by hand takes time. If you have indicated a customization with your order, the time to process the order starts at the moment when it's clear how the end product must look like, what size or length or what precious stone(s) to use.

For urgent orders, please email to info@charlienlagrou.com or leave a comment in the box at check out. There are items in stock which you can find here, or your order could be made a priority.

Standard delivery with tracking by Bpost, PostNL or Mikropakket. Express delivery (delivery after 1 day or exceptionally 2 days) with DHL Express or UPS is optional. Please keep in mind that the order first needs to be processed. If the item is not in stock, it can first take up to 15 business days before it's possible to be shipped.

NON-EU

For orders outside the EU: VAT is automatically deducted from the price, as you will have to pay it upon delivery in your own country. Customs duties and taxes should be paid upon delivery.

Return policy

Returns are accepted until 10 days after delivery. Only if the product is in the original state and doesn't show any marks of being worn, you can exchange an item or will be refunded within 14 days. Please include all original packaging in a proper state. If it shows that the item has been worn or is in poor condition (also due to poor packaging), the return will be denied.

Jewellery in solid gold are not returnable. Personalized items (such as engravings, initials, words, special requests, custommade true to your specific size of wrist, etc.) and sale items are not returnable. Rings with a size under 50 or over 56 are not returnable. In case of free shipping, the shipping fee will be deducted from the refund. For authorization of the return, please email to info@charlienlagrou.com if you would like to return an item.